Groundglass

Privacy Policy

Last Updated: 09 December 2025
Company: Groundglass (Pty) Ltd
Website: https://groundglass.co.za/contact
Tel: +27 21 422 2591
Physical Address: 86 Barrack Street, District 6, Cape Town, 8001
Postal Address: PO Box 1099, Green Point, 8051

Groundglass is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it, and the rights you have.

1. Information We Collect

We may collect the following information when you interact with us:

1.1 Information You Provide

  • Name and surname

  • Email address

  • Phone number

  • Company name

  • Project details or enquiry information

  • Any files, documents, or materials you voluntarily upload or send to us

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Basic analytics data via standard tracking tools (such as Google Analytics)

We do not use cookies for advertising or retargeting.

2. How We Use Your Information

Groundglass uses your information to:

  • Respond to enquiries submitted through our website or email

  • Prepare proposals, quotes, or contracts

  • Deliver film production and related services

  • Communicate project updates or scheduling

  • Improve our website, services, and client experience

  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data with third parties.

3. Sharing of Information

We may share your information only with:

  • Trusted service providers who assist us (for example: hosting providers, accountants, or freelance crew contracted for a project)

  • Legal authorities when required by law

  • Third-party vendors assisting with production logistics, but only with consent and on a need-to-know basis

Any third parties are bound to maintain confidentiality.

4. Data Storage & Security

We take reasonable technical and organisational measures to protect your data from:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure

  • Alteration

Information is stored securely on password-protected systems and cloud services.

5. How Long We Keep Your Information

We retain your information only for as long as necessary to:

  • Provide our services

  • Comply with legal and tax requirements

  • Maintain project archives where applicable (for example, production files, contracts, or footage records)

You may request deletion of your personal data at any time, unless we are legally required to retain it.

6. Your Rights

As a data subject, you have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Withdraw consent at any time (where processing is based on consent)

  • Object to certain types of processing

  • Lodge a complaint with the Information Regulator of South Africa

Information Regulator website: https://www.inforegulator.org.za/

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

8. Updates to This Policy

Groundglass may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

9. Contact Us

For privacy-related questions, data access requests, or concerns, contact us at:

Email: info@groundglass.co.za
Tel: +27 21 422 2591
Physical Address: 86 Barrack Street, District 6, Cape Town, 8001
Postal Address: PO Box 1099, Green Point, 8051